ASI Makes a Difference in Canada
Mrs. Carmen Cels, a caregiver and advocate for her husband Mike who has amyotrophic lateral sclerosis (ALS), wanted to improve Mike’s quality of life by incorporating a bed mount. She reached out to Brice Green, ASI’s VP of Business Development, to learn more about the autonoME Bed Mount and whether it was available for purchase in Canada.
Brice knew there would be some red tape involved with selling her a bed mount since ASI does not currently sell products in Canada. However, he was so touched by Carmen and Mike’s story that he and Team ASI in the Homosassa, Florida office decided to donate an autonoME Bed Mount to them.
Brice immediately got to work. He drafted the necessary paperwork and then prepared Carmen to be able to install the bed mount herself. He then reached out to Ken Wogman, ASI’s metal fabricator, and asked him to supply a custom part that would allow Carmen to attach Mike’s current device receiver to the autonoME Bed Mount. Then, he contacted the manufacturer of the mounting hardware to ask for assistance with adapting Mike’s device with the receiver. After discovering that Carmen and Mike live close to the manufacturer, a rep from the manufacturer was happy to come to their home and help them install the receiver.
“We truly do what we do because we want to help people,” explains Brice. “Yes, we are a business and we have to cover our overhead, but our mission is to
make a difference, and our mission always comes first.”
Mike is enjoying the benefits of having the bed mount, and Carmen is happy to see the difference it’s made. Thank you for your kind words, Carmen!
“My husband Mike and I live in Canada and reached out to Accessibility Services, Inc. after seeing the Bed Mount on their website. Mike has ALS and we thought this device might be helpful for him. We discovered that there isn’t an equivalent product locally unless we ordered an expensive custom piece.
After our inquiry, Brice was so incredibly responsive, kindly offering to send us a free mount, since they aren’t selling to Canada right now. He stayed in touch, was proactive, and responded to our many questions. We determined that the mount might not be compatible with Mike’s existing eyegaze tablet hardware. So, Brice reached out to the people here who built mount systems, and between the two companies, they found a solution!
Brice and his team sent us an easy-to-assemble mount; didn’t charge us for shipping, or any hidden fees! Such an incredibly kind gesture. Our local mount guy also ended up donating the needed part for compatibility and his time to assist with set-up.
Later, we had trouble tightening a joint, and Brice managed our ‘fix’ by phoning me to walk through the issue. The mount does what it needs to do and is very convenient. So much easier than trying to adjust a floor mounted model. We feel so lucky to have reached out to Brice and think that they care tremendously for their clients. They understand the need and the impact they provide. We are so impressed.” – Mrs. Carmen Cels
